Before You Begin

To ensure that your web experience is the best possible, be sure that you meet our Technical requirements.

Hardware Requirements

Software Requirements

	Internet Explorer 4.x or higher**
	Real Player 8.0 or higher
	Flash 4.0 or higher

**Note: Although you can view most content in Netscape and AOL Browsers, not all elements are supported.

System Test

	Click here to test if your computer already has the RealPlayer. If you do not hear the audio and get an error message on your machine, click here. Otherwise, you are OK.
	Click here to test if your computer already has the Flash plug-in.

Downloads

To obtain all the required plug-ins click here to go to our download center. Once there, you can click on plug-ins to install Real Player or Flash.

Iconology

Icons used in this course:

Key points will be summarized after you see this icon.
Press the animation button throughout the course to view animations that demonstrate certain key concepts.
Press the quiz button at the end of each unit to test what you have learned.
Frequently Asked Questions are answered in the Troubleshooting section of the Course Overview.
Critical questions are asked throughtout the course. Press the Real Audio icon to hear the answer.
Press the video button throughout the course to view animations that demonstrate certain key concepts.
Click on the Real Audio icon to hear audio segments throughtout the course.
The Section Complete icon is found at the end of the short courses.

Troubleshooting